Privacy Policy

1.1 Information You Provide

When you contact us, request a quote, or use our services, we collect information you voluntarily provide, including your name, email address, phone number, company name, and any other details you share in enquiry forms or communications.

1.2 Information Collected Automatically

When you visit our website, we automatically collect certain technical information including your IP address, browser type and version, operating system, referring URLs, pages visited, time spent on pages, and other usage data through cookies and similar tracking technologies.

1.3 Information from Third Parties

We may receive information about you from third-party sources such as social media platforms, analytics providers, and business partners, which we combine with information we already hold about you.

We use the information we collect for the following purposes:

• To respond to your enquiries and provide customer support • To deliver and manage the software development and SaaS services you have engaged us for • To send you project updates, invoices, and service-related communications • To send marketing communications about our products and services (where you have consented) • To improve our website, products, and services through analytics • To comply with legal obligations and enforce our agreements • To detect and prevent fraud, abuse, or security incidents

For users in the European Economic Area, we process your personal data on the following legal bases: (a) Contract performance — when processing is necessary to fulfil a contract with you; (b) Legitimate interests — for analytics, fraud prevention, and service improvement; (c) Consent — for marketing communications and non-essential cookies; (d) Legal obligation — when required by applicable law.

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

• Service providers and sub-processors who assist us in delivering our services (e.g., cloud hosting, payment processors, email platforms), bound by confidentiality obligations • Professional advisors such as lawyers and accountants under confidentiality obligations • Law enforcement or regulatory authorities when required by law or to protect our legal rights • A successor entity in the event of a merger, acquisition, or sale of business assets

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, including for the duration of our business relationship and for a reasonable period thereafter to comply with legal obligations, resolve disputes, and enforce agreements. Enquiry data is typically retained for 3 years; client project data is retained for 7 years for accounting and legal compliance.

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption, access controls, regular security assessments, and staff training. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Depending on your location, you may have the following rights regarding your personal data:

• Right to access — request a copy of the personal data we hold about you • Right to rectification — request correction of inaccurate or incomplete data • Right to erasure — request deletion of your personal data in certain circumstances • Right to restriction — request that we limit how we use your data • Right to data portability — receive your data in a structured, machine-readable format • Right to object — object to processing based on legitimate interests or for direct marketing • Right to withdraw consent — where processing is based on consent, withdraw it at any time

To exercise any of these rights, please contact us at info@webfixstore.com. We will respond within 30 days.

We use cookies and similar tracking technologies on our website. For detailed information about the cookies we use and how to manage your preferences, please refer to our Cookie Policy.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by posting the updated policy on this page with a revised effective date. Your continued use of our website or services after such changes constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: Webfixstore [Office Address], Chennai, Tamil Nadu - 600XXX Chennai, Tamil Nadu, India Email: info@webfixstore.com Phone: +91 87542 92902