Refund Policy
Our refund policy is designed to be fair and transparent. Here is what you need to know about refunds for our services and SaaS products.
Effective Date: 1 January 2025 · Last Updated: 1 August 2025
1. Overview
At Webfixstore, we are committed to delivering high-quality software development services and SaaS products. We understand that circumstances can change, and we have established this Refund Policy to be fair and transparent. Please read this policy carefully before engaging our services or purchasing a subscription.
2. Custom Software Development Projects
2.1 Project Deposits
Deposits paid to initiate a custom development project are non-refundable once work has commenced. The deposit covers initial discovery, planning, architecture design, and resource allocation. If a project is cancelled before work begins (within 48 hours of deposit payment), a full refund of the deposit will be issued.
2.2 Milestone Payments
Payments made for completed milestones are non-refundable. A milestone is considered complete when deliverables have been submitted for client review. If a client is dissatisfied with a milestone deliverable, we will work to revise it in accordance with the agreed specifications at no additional cost.
2.3 Project Cancellation by Client
If a client cancels a project mid-way, they are liable for payment of all work completed up to the cancellation date. Any overpayment beyond the value of completed work will be refunded within 14 business days.
2.4 Project Cancellation by Webfixstore
In the rare event that Webfixstore is unable to complete a project due to circumstances within our control, we will refund all payments for work not yet delivered. We will provide reasonable notice and assist with transition to another provider where possible.
3. SaaS Product Subscriptions
3.1 Monthly Subscriptions
Monthly subscription fees are charged in advance and are non-refundable for the current billing period. You may cancel your subscription at any time, and access will continue until the end of the paid period. No partial refunds are issued for unused days within a billing month.
3.2 Annual Subscriptions
Annual subscriptions may be eligible for a pro-rated refund if cancelled within the first 30 days of the subscription term. After 30 days, annual subscriptions are non-refundable. The refund amount will be calculated based on the number of full months remaining, less a 10% administrative fee.
3.3 Free Trial Period
Where a free trial is offered, no payment is collected during the trial period. If you choose not to continue after the trial, simply cancel before the trial ends and you will not be charged.
3.4 Service Downtime
If our SaaS platform experiences unplanned downtime exceeding the uptime guarantee specified in your Service Level Agreement (SLA), you may be eligible for a service credit. Service credits are applied to future invoices and are not issued as cash refunds.
4. Website Development Services
Website development projects follow the same milestone-based refund policy as custom software development. Design and development work completed and approved by the client is non-refundable. If you are dissatisfied with a design concept before approval, we will provide up to 3 revision rounds at no additional cost.
5. Digital Marketing Services
Digital marketing retainer fees are charged monthly in advance and are non-refundable once the service period has begun. Ad spend paid to third-party platforms (Google, Meta, etc.) on your behalf is non-refundable as it is passed directly to those platforms. If you cancel a marketing retainer, services will continue until the end of the paid period.
6. Eligibility for Refunds
Refunds will not be issued in the following circumstances: • The client has approved and accepted the deliverable • The project delay or issue was caused by the client (e.g., delayed feedback, incomplete requirements, withheld access) • The client has violated our Terms and Conditions • The refund request is made after the applicable refund window has closed • The service has been substantially delivered and used
7. How to Request a Refund
To request a refund, please contact us in writing at info@webfixstore.com with the subject line "Refund Request — [Your Project/Account Name]". Include: • Your full name and company name • Invoice number or subscription ID • The reason for your refund request • Any supporting documentation We will acknowledge your request within 2 business days and aim to resolve it within 10 business days.
8. Refund Processing
Approved refunds will be processed to the original payment method within 7–14 business days, depending on your bank or payment provider. For bank transfers, refunds may take up to 5 additional business days to appear in your account. We are not responsible for delays caused by financial institutions.
9. Disputes
If you are dissatisfied with our decision on a refund request, you may escalate the matter in writing to our management team. We are committed to resolving disputes fairly and in good faith. Unresolved disputes are subject to the dispute resolution process outlined in our Terms and Conditions.
10. Changes to This Policy
Webfixstore reserves the right to modify this Refund Policy at any time. Changes will be effective upon posting to our website. The policy in effect at the time of your purchase or engagement will apply to that transaction.
11. Contact
For refund enquiries or questions about this policy: Webfixstore [Office Address], Chennai, Tamil Nadu - 600XXX Chennai, Tamil Nadu, India Email: info@webfixstore.com Phone: +91 87542 92902 Business Hours: Mon–Sat: 9:00 AM – 6:00 PM IST