Ticketing Tool
Support That Delights Customers.
Handle customer support efficiently with ticket management, SLA tracking, department routing, and a self-service customer portal.
Key Features
Everything you need to run your business efficiently.
Product Screenshots
A glimpse of the interface — clean, intuitive, and built for productivity.
Ticket Management
Support Analytics
Customer Portal
* Screenshots are representative mockups. Actual product UI may vary.
Core Modules
Powerful modules designed to cover every aspect of your operations.
Ticket Management
Create, assign, and track support tickets with priority levels and status updates.
Department Routing
Automatically route tickets to the right department based on category or keywords.
SLA Tracking
Set response and resolution SLAs with automatic escalation when deadlines approach.
Customer Portal
Self-service portal where customers can submit tickets and track their status.
Agent Management
Manage support agents, track workload, and monitor individual performance.
Reports & Analytics
Ticket volume trends, resolution time analysis, and customer satisfaction reports.
Why Choose Ticketing?
Faster Issue Resolution
Structured workflows and SLA tracking ensure customer issues are resolved quickly.
Reduce Support Costs
Self-service portal and knowledge base reduce repetitive support requests.
Improve Customer Satisfaction
Timely responses and transparent status updates keep customers informed and happy.
Full Audit Trail
Complete ticket history with all communications, attachments, and actions recorded.
Simple, Transparent Pricing
Choose the plan that fits your business. Upgrade anytime.
Starter
- Up to 200 tickets/month
- Basic SLA
- Email support
- 3 agents
Professional
- Unlimited tickets
- Advanced SLA
- Priority support
- 10 agents
- Customer portal
Business
- Everything in Pro
- API access
- Dedicated support
- Unlimited agents
- Custom reports
Need a custom plan or enterprise pricing?
Frequently Asked Questions
Ready to Get Started with Ticketing?
Request a free demo and see how Ticketing Tool can transform your business operations.